FAQ
How does a customer submit a pickup or moving request, and where do requests come from?
- The customer fills in the “Send pickup or moving request” form.
- pickup or moving requests come from local customers via the form.
- The request is delivered to the pickup or moving service immediately.
What information can I see in a customer’s pickup or moving request?
- The form asks the customer for all essential details needed for the pickup.
- The pickup or moving service receives these details so agreeing on the pickupis easy.
How do contact, pricing, and agreeing the pickup work?
- When a request arrives, the pickup or moving service contacts the customer.
- The pickup or moving service agrees the price and practical details with thecustomer (time, execution, etc.).
- fi does not take any share of the agreed price and is not aware ofthe price.
- The pickup is “confirmed” when the customer and the pickup or movingservice agree on it directly with each other.
How much does the service cost and for whom?
- For customers, Pikanouto.fi is free to use.
- For pickup and moving service providers, joining is free, but activation ischarged.
- The activation fee is less than the average fee for picking up a single washingmachine.
- The fee is used to maintain and improve Pikanouto.fi’s Google-optimizedvisibility, which brings new customer requests (leads).
How do activation and billing work, and do you track completed pickups or moves?
- The pickup or moving service activates the service electronically by paying theactivation fee.
- The service becomes active immediately after the activation fee is paid.
- We do not track completed pickups or moves or collect data about them — thepickup is agreed and carried out directly between the customer and the pickup or moving service provider.
Pikanouto.fi is not a party to the agreement between the customer and the service provider and does not manage or assume responsibility for their communication, pricing, scheduling, or any other pickup- or moving-related terms.